Refund policy
**Returns and Exchanges**
The customer must notify their intention to withdraw from the purchase to the seller within the specified period by email at <contact@thedola.com>.
You have a period of 14 days after receiving your order to return items for a refund or exchange. The cost of returns is borne by the customer. Please note that returned items must not have been worn, used, or washed. Items with detached labels and those in poor condition will not be eligible for return. DOLA reserves the right to refuse any return that does not meet these conditions.
Products in the "books, accessories, and beauty" categories cannot be returned.
The cost of returns is borne by the customer. Your items should be sent by mail to our warehouse only, at the following address:
**DOLA**
151 Avenue Du Président Wilson
Une Pièce en Plus
93210 Saint-Denis
France
**Refund Processing Time**
You will receive an email notification once the refund has been processed. Please allow approximately 10 working days from the receipt of your return for our service to handle your request.
The customer must notify their intention to withdraw from the purchase to the seller within the specified period by email at <contact@thedola.com>.
You have a period of 14 days after receiving your order to return items for a refund or exchange. The cost of returns is borne by the customer. Please note that returned items must not have been worn, used, or washed. Items with detached labels and those in poor condition will not be eligible for return. DOLA reserves the right to refuse any return that does not meet these conditions.
Products in the "books, accessories, and beauty" categories cannot be returned.
The cost of returns is borne by the customer. Your items should be sent by mail to our warehouse only, at the following address:
**DOLA**
151 Avenue Du Président Wilson
Une Pièce en Plus
93210 Saint-Denis
France
**Refund Processing Time**
You will receive an email notification once the refund has been processed. Please allow approximately 10 working days from the receipt of your return for our service to handle your request.